TWC18 takes the protection of every Malaysian player's personal data seriously. This document explains in detail what information we collect, how it is used, who can access it, and what your rights are as a TWC18 player.
TWC18's Privacy Commitment: TWC18 is fully committed to protecting the privacy and data security of every Malaysian player. This Privacy Policy explains our data protection practices in a transparent and straightforward manner. By using the TWC18 platform, you agree to the terms set out in this policy.
TWC18 is an online sports betting and casino platform operating under the domain https://twc18.ws. This Privacy Policy describes how TWC18 collects, uses, stores, protects, and shares personal information provided by our players when using the platform.
This policy applies to all players who register an account with TWC18, all visitors who use our website, and all individuals who interact with any TWC18 service — whether through our main website, mobile app, or any of our official communication channels.
TWC18 acknowledges our responsibilities under applicable data protection laws and is committed to ensuring that all personal data of Malaysian players is processed in a lawful, fair, and transparent manner. Your privacy is not merely a legal obligation to us — it is a core value that defines TWC18's identity as a trusted platform.
Scope: This policy covers all TWC18 services, including Malaysia Super League and EPL football betting, badminton, MPL Malaysia e-sports, Live Casino, blackjack, online slots, Virtual Sports, and all related support services.
TWC18 collects various types of personal data necessary to provide a secure, compliant, and high-quality service. The categories of data collected are as follows:
TWC18 does NOT collect: Credit/debit card details directly (all payments are processed through secure third-party payment gateways), full banking information, or any data not required for the purposes stated in this policy.
TWC18 collects personal information through several different methods depending on the nature of your interaction with our platform:
TWC18 uses Malaysian players' personal data solely for legitimate and necessary purposes as described below. We will not use your data for unrelated purposes without first obtaining your consent:
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Player account management | Identity, contact | Contractual performance |
| Processing MYR deposits & withdrawals | Financial, transactional | Contractual performance |
| Identity verification (KYC) | Identity & documents | Legal obligations |
| Fraud prevention & anti-money laundering | All categories | Legitimate interest |
| Delivery of TWC18 promotions & offers | Relationships & preferences | Player consent |
| Platform enhancement & usage analytics | Technical, usage | Legitimate interest |
| Regulatory compliance & statutory reporting | Identity, financial | Legal obligations |
TWC18 does not sell, rent, or trade personal data of players to any third party for marketing purposes or commercial gain. This is a foundational principle we will not compromise under any circumstances.
However, in limited and controlled circumstances, TWC18 may share personal data with the following parties:
All third parties granted access to TWC18 player data are bound by strict confidentiality agreements and are only permitted to process data for the specified purposes.
TWC18 implements multiple layers of technical and organisational security protection to ensure the personal data of Malaysian players is fully safeguarded at all times:
All communications between your device and the TWC18 platform are encrypted using bank-standard 256-bit SSL technology — ensuring your data cannot be intercepted by unauthorised parties while in transit.
TWC18 supports two-factor authentication for all player accounts. We encourage all Malaysian players to enable 2FA as an additional layer of protection against unauthorised access.
Sensitive player data is stored in encrypted format within databases protected by strict access controls. Passwords are never stored in plain text — they are hashed using a one-way, irreversible algorithm.
Only TWC18 staff with a legitimate business need who have undergone thorough background checks are permitted to access players' personal data. All access is logged and continuously monitored.
TWC18's systems are continuously monitored to detect and prevent any suspicious activity, intrusion attempts, or security anomalies — 24 hours a day, 7 days a week.
TWC18 retains players' personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:
After the retention period ends: TWC18 will securely delete or anonymise your personal data unless there is a legal obligation or legitimate interest requiring longer retention.
The TWC18 website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and maintain platform security. The following are the types of cookies we use:
You can control and manage cookie settings through your internet browser settings. Please note, however, that disabling certain cookies may affect the full functionality of the TWC18 platform.
As a TWC18 player and data subject, you have certain rights regarding your personal data. TWC18 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. TWC18 will respond to such requests within 30 business days.
If the data we hold about you is inaccurate or incomplete, you have the right to request that TWC18 correct it promptly.
In certain circumstances, you may request that TWC18 delete your personal data — subject to legal obligations that require the retention of certain records.
You may request that TWC18 restrict the processing of your data in certain circumstances, such as while a dispute regarding data accuracy is ongoing.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform, should you wish to do so.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
How to Exercise Your Rights: To exercise any of the rights above, please contact the TWC18 support team by email at support@twc18.ws, clearly stating your request. We will respond within 30 business days.
TWC18 is a betting platform strictly limited to individuals aged 18 years of age and above. TWC18 does not knowingly collect or process any personal data from individuals under the age of 18.
Should TWC18 discover that we have inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account with TWC18 are urged to contact us immediately at support@twc18.ws.
TWC18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material amendments will be communicated to players via:
Continued use of the TWC18 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. We encourage players to review this page periodically to stay informed about how we protect their data.
If you have any questions, concerns, or requests regarding TWC18's Privacy Policy or the processing of your personal data, please reach out to us through the following channels:
This TWC18 Privacy Policy forms part of the overall legal framework of our platform. Please also review Terms & Conditions and Responsible Gaming for a full overview of your rights and responsibilities as a TWC18 player. This policy was last updated on 1 June 2026.
Six ways TWC18 ensures the privacy of Malaysian players is protected at all times.
All data transmitted between you and TWC18 is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banks such as Maybank and CIMB to secure online transactions.
TWC18 has never sold, rented, or traded Malaysian players' personal data to any third party for marketing or commercial gain, and never will. Your data belongs to you.
A strict need-to-know principle is enforced at TWC18 — only staff who require access to specific data to carry out their duties are permitted to access it.
In the event of any security incident affecting players' personal data, TWC18 is committed to notifying affected players within 72 hours of confirming the incident.
TWC18 undergoes regular security audits and data protection assessments conducted by qualified independent third parties to ensure our practices consistently meet the highest industry standards.
TWC18 fully respects the rights of Malaysian players over their data — including the right to access, rectify, erase, port their data, and the right to object to certain processing at any time.
Register a free TWC18 account today with full confidence that your privacy and personal data are protected by internationally certified security systems. Claim a welcome bonus of up to RM888 and start enjoying Malaysia's best betting experience.
By registering, you agree to our Terms & Conditions and Privacy Policy TWC18. Players must be 18 years of age or older.